Privacy Policy

PRIVACY POLICY

TechBuilt LLC

Effective Date: January 1, 2026

Last Updated: January 29, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

TechBuilt LLC DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

CONTACT INFORMATION

TechBuilt LLC

254 Chapman Rd, Ste 208

Newark, DE 19702

Email: [email protected]

Website: https://techbuilt.io
Phone: +1 (734) 294-6023

ABOUT OUR SERVICES

TechBuilt provides smart website solutions and AI-powered automation services for contractor and trade-based businesses. Our services include conversational AI chatbots, voice-based AI assistants, automated lead generation, appointment scheduling, and customer follow-up systems across multiple communication channels including website chat, phone, text messages, email, and social media.

1. INFORMATION WE COLLECT

Personal Information

We collect the following types of personal information that you voluntarily provide to us:

• Name, email address, phone number, physical address, and mailing addresses

• Business information (industry, revenue, job titles, billing addresses)

• Payment information when you make a purchase or request a quote (processed securely through Stripe at https://stripe.com/privacy)

• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Important: We do not collect sensitive personal information such as racial or ethnic origins, sexual orientation, or religious beliefs.

Non-Personal Information

• IP address, browser type, device information

• Website usage patterns and analytics

• Cookies and similar tracking technologies

Customer Communication

• Records of inquiries and service requests

• Appointment details and preferences

• Service history and feedback

2. HOW WE USE YOUR INFORMATION

We use collected data for the following purposes:

• Providing, delivering, and improving our services

• Creating and managing your account

• Processing transactions and payments

• Sending appointment confirmations, reminders, and communications you’ve consented to receive

• Communicating with you about your inquiries, appointments, and promotions (with consent)

• Enhancing website functionality and user experience through analytics

• Ensuring security and fraud prevention

• Maintaining records of your communication preferences and consent

• Complying with legal obligations

3. SMS MESSAGING & A2P COMPLIANCE

Text Message Program Terms & Conditions

By opting into our SMS messaging services or providing your phone number through our online form at www.techbuilt.io/home, you consent to receive text messages from TechBuilt and our clients; AI-powered communication systems related to our services, including appointment reminders, customer support, confirmations, follow-ups, important updates, and promotional messages you’ve consented to receive.

Opt-In & Consent

• You will only receive messages if you have explicitly opted in

• We maintain timestamped records of all opt-in actions

• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions

• You can cancel SMS notifications at any time by replying STOP to any text message

• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in

• All opt-out requests are processed immediately

Message Frequency & Content

• Message frequency varies based on your interactions with our business and services

• Messages will be directly related to the services you have requested

• We do not send promotional content without specific consent

Help & Support

• Contact us at [email protected]

• Customer support is available during regular business hours

Carrier Information

• Standard message and data rates may apply. Contact your wireless carrier for details about your messaging plan.

• Carriers are not liable for delayed or undelivered messages

• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing with subcontractors in support services, such as customer service, SMS aggregators and providers solely for the purpose of delivering messages you’ve consented to receive is permitted.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. ARTIFICIAL INTELLIGENCE

We use AI-powered tools for automation and deployment as part of our services. All personal information processed through our AI systems is handled in accordance with this Privacy Policy and maintains high security standards.

5. INFORMATION SHARING & DISCLOSURE

We do not sell, rent, or trade personal information. We have not sold or shared personal information with third parties for business or commercial purposes in the past 12 months. We may share information only in the following limited circumstances:

Service Providers

• Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling) under written contracts

• SMS aggregators and providers solely for the purpose of delivering messages you’ve consented to receive

• All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance

• If required by law, legal process, or to protect our rights

• In response to valid law enforcement requests or court orders

Business Transfers

• In case of mergers, acquisitions, or sale of assets

• In such cases, your data remains protected under the terms of this policy

IMPORTANT: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

6. DATA SECURITY

We implement and maintain reasonable technical and organizational security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest

• Secure access controls and authentication mechanisms

• Regular security assessments and updates

• Employee training on data protection

• Breach notification protocols in accordance with applicable laws

• Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security. You access our services at your own risk and should only do so in a secure environment.

7. DATA RETENTION

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. When you close your account, we will delete or anonymize your information, except where we must retain it for legal, fraud prevention, or troubleshooting purposes.

8. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to:

• Analyze site traffic and user behavior

• Remember your preferences and maintain security

• Improve website functionality and user experience

• Measure the effectiveness of our services

• Prevent crashes and troubleshoot issues

Third-party service providers may use tracking technologies for analytics and advertising purposes. You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website. For more details, see our Cookie Notice.

9. MINORS

We do not knowingly collect information from individuals under 18 years of age. If you are under 18, do not use our services. If we discover we have collected information from a minor, we will promptly delete it. Parents or guardians who believe we may have collected information from a minor should contact us at [email protected].

10. YOUR RIGHTS & CHOICES

Depending on your location, you have the right to:

• Access your personal information and request a copy of your data

• Correct inaccuracies in your data or update your information

• Request deletion of your information

• Request information on how we process your data

• Withdraw consent at any time for future communications

• Opt-out of marketing emails by clicking unsubscribe in our emails

• Opt-out of SMS messages by replying STOP

• Object to automated decision-making

• Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights or submit a data subject access request, contact us at [email protected]. Note that we may still send service-related messages necessary for your account even after you opt out of marketing communications.

11. STATE-SPECIFIC RIGHTS

United States Residents

Residents of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia may have additional privacy rights under state law, including the right to opt out of the sale of personal information and targeted advertising.

California Residents

Under the Shine The Light law, you may request information about our disclosure of personal information to third parties for direct marketing purposes.

EU/UK Residents

Under GDPR, you have additional rights including data portability and the right to lodge a complaint with your data protection authority.

Canadian Residents

You have rights under applicable Canadian privacy laws, including the right to withdraw consent and access your personal information.

12. DO-NOT-TRACK SIGNALS

We do not currently respond to Do-Not-Track (DNT) browser signals, as no uniform standard has been adopted.

13. LEGAL BASIS FOR PROCESSING (EU/UK/CANADA)

We process your information based on:

• Your consent

• Performance of our contract with you

• Compliance with legal obligations

• Protection of vital interests

• Our legitimate business interests

14. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This Privacy Policy applies only to information collected by TechBuilt LLC.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy with a Last Updated date or by contacting you directly via email or through a notice on our website. The latest version will always be available on our website with the effective date. Your continued use of our services after changes constitutes acceptance.

16. CONTACT US

For questions about this Privacy Policy, to exercise your privacy rights, or to submit a data subject access request or request deletion of your information, contact us at: